IF YOU NEED HELP, PLEASE CALL US AT (423) 305-0799 OR EMAIL SUPPORT@MURMAID.COM.

We will do our best to make sure that you are completely satisfied with your experience with us. We strive to make your mattress buying experience easy and convenient and believe that customer service should be handled in the same manner.

Refunds & Exchanges:

Mattresses purchased at showroom tagged prices together with a mattress protector are eligible for a 100-night money-back guarantee with no fees or pickup charges. If sold at a discounted price, refunds will still be available minus a $250 restocking fee. If you must cancel an order you have not yet received, a cancellation fee of 20% of the original purchase price applies.

Comfort Guarantee:

Purchasing a mattress protector will also help guarantee your comfort by allowing you to select a different mattress should you not be satisfied with your first one. If covered with one of our protectors, a mattress may be exchanged from the 30th day to the 365th day after your original delivery. It is important to us that you are completely satisfied with your purchase from our store, and protecting the mattress properly will allow us to honor this one-time exchange. A covered mattress can only be exchanged fro something of equal or greater value. Simply pay the difference between the original purchase and the price of the new mattress, along with a delivery charge if applicable.

If you need help with a warranty claim, and if you’re having one or more of the following issues, please email support@murmaid.com or visit any MurMaid Mattress location to pick-up a free warranty kit.

The MurMaid Mattress Warranty covers the following items during normal wear:

Mattress

• Wires that are loose, broken or protruding through fabric
• Sagging – only if mattress has been continously supported by a matching foundation (or equivalent) and used with an appropriate frame and center support, or a minimum of 5 cross slats
• Body impressions 1.5″ or greater

Foundation:

• Broken or loose support elements
• Compression or undone stapling of support elements
• Broken or loose grid top
• Splitting of the wood frame
• Loose, bent or defective wood beams

The MurMaid Warranty does not cover items such as, but not limited to:

• Bedding sold "as is"
• Bedding height
• Bent perimeter border rods due to moving or bending the sleep set
• Handles on mattresses
• Fabric stains, soiling and burns
• Replacement of another piece in a sleep set, unless it is also defective
• Transportation costs
• Body impressions less than 11/2″
• Damage of the mattress or foundation due to abuse
• Sheet fit
• Mattress damage due to an inappropriate foundation
• Comfort preference
• Corner guards
• Cover